Privacy Policy

Personal Information

When you create an account, subscribe, or use our online radio services, we collect:

• Name, email address, and username
• Password (hashed) or OAuth identifiers (e.g., Google/GitHub)
• Profile details you choose to add (avatar, bio)
• Billing and subscription information (processed by our payment partners; we do not store full card numbers)
• Support requests and communications you send us

Usage and Device Information

We automatically collect certain information when you use our apps or website:

• IP address, general location, language, and time zone
• Device identifiers, OS, browser/app version, and settings
• Listening activity (stations, shows, episodes played, duration, likes/follows)
• Pages and screens viewed, referring pages, and interactions
• Crash logs and diagnostics to help us improve reliability

Content You Provide

If you engage with the community or contribute content:

• Comments, chat messages, reviews, and feedback
• User-generated audio uploads, artwork, and metadata (where supported)
• Survey responses and contest entries

Information from Third Parties

We may receive information from:

• OAuth providers (e.g., Google, GitHub) when you connect or sign in
• Payment processors to confirm payment status
• Analytics and anti-fraud partners to keep the service secure

Provide and Personalize the Service

We use your information to:

• Operate the online radio platform and deliver streams, podcasts, and live shows
• Personalize recommendations, stations, and playlists based on your activity
• Sync your preferences across devices and remember your settings
• Communicate with you about your account, subscriptions, and important updates
• Provide customer support and troubleshoot issues

Safety, Compliance, and Improvement

We may use aggregated or de-identified data to:

• Maintain and improve performance and audio quality
• Monitor, detect, and prevent fraud, abuse, and security incidents
• Understand feature usage to improve the product
• Comply with legal obligations and enforce terms

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties. Where applicable law defines "share" for cross-context behavioral advertising, you can opt out of such sharing in your privacy settings.

Limited Sharing

We share information only in these circumstances:

• With service providers that operate on our behalf: hosting/cloud, content delivery networks (CDNs), streaming infrastructure, analytics, email, and payment processors
• With measurement or advertising partners where you have provided consent (you can change this anytime in cookie/privacy preferences)
• With community moderation and safety tools to protect users and enforce policies
• When required by law, to protect our rights, or in connection with a corporate transaction
• With your explicit consent for specific purposes

Security Measures

We implement robust security measures to protect your data:

• Encryption in transit (TLS) and at rest where applicable
• Secure servers, databases, and access controls
• Regular security audits and updates
• Limited access to personal information
• Employee training on data protection

Data Retention

We retain your information only as long as necessary:

• Account data: Until you delete your account or as required by law
• Listening history and usage analytics: Typically up to 24–36 months
• Log and security data: Typically up to 12 months
• Billing/transaction records: Up to 7 years for legal and tax purposes
• Marketing preferences: Until you unsubscribe or opt out

Cookie Usage

We use cookies and similar technologies to enhance your experience:

• Essential cookies for core functionality and keeping you signed in
• Analytics cookies to understand usage and improve features
• Functional cookies to remember preferences (e.g., volume, theme)
• Advertising/measurement cookies for relevant ads (only with your consent)
• Streaming and quality-of-service cookies to deliver smooth playback

Cookie Control

You can control cookies through:

• Our cookie or privacy preferences center
• Your browser settings and mobile OS controls
• Industry opt‑out tools where available
• Global Privacy Control (GPC) signals are honored where required

Data Subject Rights (GDPR)

If you are in the EEA/UK or similar jurisdictions, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion (erasure) of your data
• Restrict or object to certain processing, including direct marketing
• Data portability
• Withdraw consent at any time where processing is based on consent

Additional Rights (CCPA/CPRA – California)

California residents may also have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Be free from discrimination for exercising privacy rights

Exercising Your Rights

To exercise these rights:

• Use the Privacy or Cookie Preferences in your account (where available)
• Contact us at info@shella.radio
• If applicable, use a “Do Not Sell or Share My Personal Information” link

Data Transfers

For international users:

• Your data may be processed in countries other than where you live
• We use appropriate safeguards such as Standard Contractual Clauses
• EU/UK users have additional rights under GDPR/UK GDPR
• We comply with applicable international privacy laws

Age Requirements

Our services are designed for general audiences:

• We do not knowingly collect data from children under 13 (COPPA). If you believe a child has provided personal data, contact us to request deletion
• For EEA/UK users, if a user is under 16, parental/guardian consent may be required
• Parents/guardians can request deletion of a child’s data
• We implement age-related measures where required by law

Changes to This Policy

We may update this privacy policy:

• Users will be notified of significant changes
• Updated policy will be posted on our website
• Continued use constitutes acceptance of changes
• Previous versions available upon request